Feature Ideas

Requested feature to allow custom payout amounts in the Point of Sale which would be counted as a negative amount against the order.

We finally started using POS 2.0 and giving cash back on a credit card order is very cumbersome now. We often give cash back so people can use our coin-operated machines. Please make it easier to give cash back in the new POS. (Allowing negative amounts in the new POS would help, which I see there's another request for.) Thank you!

Instead of having guests pick a date then time, have them pick a day and then show them what times are available

I'd love it if there was a way we could save a customers payment information to the system so when they add on food, drink etc at a later date than when booking we can easily take care of it rather than calling the customers or having them pay on the day. Many customers at our facility will reserve a time, then want to add on closer to the party when they have a better idea of attendance.

Currently we can phone customers when their party is cancelled. Having a toggle-able automatic cancellation email would expedite our process whille creating a record of all our communications with customers! Currently we can re-write the invoice message and resend the invoice, but that creates a point where staff members could make a mistake.

Would love to be able to quickly look down the schedule page and see remaining balances due (perhaps right next to the 'price' column?) without having to open each order individually. Would also love to be able to hide certain columns of the schedule page that we do not use (checklist/host) -- I know these items have a purpose, but we do not use them in our workflow and would love to be able to hide them to clean up the screen a bit.

Please have the option to add a credit card processing fee.

When sending out the invoices with all the "rules" and information it would be nice if you could select on specific templates to send with it. I book banquets that want to see proof of their payment and I want to send them terms but their terms are different than generic parties. It is hard to adjust information for each individual banquet.

When a guest books a party online, they come across the "policy" section. We have a policy about "non-refundable deposits". They must accept this policy before moving on with the booking. It would be nice if "proof" of acceptance of this policy would be included in the event order somehow. So many guests said "I never read that when booking online" as most just click through things fast. The way it is now, we have NO proof that they even selected that option online because there is no record of them doing it. Not even the "activity log" shows that they have accepted the policy.

We we send out the receipt to the customer, the customer takes the receipt to the front desk to pay. The only thing tying the receipt to the customer is the order number. So we have to look at the order number then search thru our active orders to find in PCS.

It’s hard keeping track of everyone in the party and if they filled out a waiver or not. I’d be helpful for there to be a guest list that shows if every individual guest filled out a waiver on each reservation.

An employee created a one time schedule for a party reservation in July 2024 - the customer wanted to book for January 25 2025, but the employee accidentally set it for January 25 2024. This led to an unfortunate double booking. We should have caught it (ie it said Thursday instead of Saturday) but I think it would make a lot of sense if the system could prevent someone from adding a one time schedule for a date that's in the past - or at least pop up a warning box that says "This date is in the past, would you like to proceed?" or something to that effect. Thank you!

Have ability to control discounts by product. I may want to offer a percent discount on a room, but not have that same discount apply to food. Or I may want to allow 100% discount on a basic room reservation, but not allow that same discount on a full party. We allow certain groups to reserve rooms for free, but currently they could use that same code to book a party, which would be very expensive for us.

This will help labeling customers and placing few categories to alert the staff (such as VIPs, had bad experience, blacklisted, employee)

Adding a toggle for the Host option would help because with the current layout, Hosts are automatic and on the invoices we send it says "Hosts: Not yet assigned". I would not want guests to have the expectation of having a Host. It would also benefit for our larger groups that are not here for birthday parties but field trips or company events.