Feature Ideas

Instead of having guests pick a date then time, have them pick a day and then show them what times are available

I'd love it if there was a way we could save a customers payment information to the system so when they add on food, drink etc at a later date than when booking we can easily take care of it rather than calling the customers or having them pay on the day. Many customers at our facility will reserve a time, then want to add on closer to the party when they have a better idea of attendance.

Currently we can phone customers when their party is cancelled. Having a toggle-able automatic cancellation email would expedite our process whille creating a record of all our communications with customers! Currently we can re-write the invoice message and resend the invoice, but that creates a point where staff members could make a mistake.

Would love to be able to quickly look down the schedule page and see remaining balances due (perhaps right next to the 'price' column?) without having to open each order individually. Would also love to be able to hide certain columns of the schedule page that we do not use (checklist/host) -- I know these items have a purpose, but we do not use them in our workflow and would love to be able to hide them to clean up the screen a bit.

When sending out the invoices with all the "rules" and information it would be nice if you could select on specific templates to send with it. I book banquets that want to see proof of their payment and I want to send them terms but their terms are different than generic parties. It is hard to adjust information for each individual banquet.

When a guest books a party online, they come across the "policy" section. We have a policy about "non-refundable deposits". They must accept this policy before moving on with the booking. It would be nice if "proof" of acceptance of this policy would be included in the event order somehow. So many guests said "I never read that when booking online" as most just click through things fast. The way it is now, we have NO proof that they even selected that option online because there is no record of them doing it. Not even the "activity log" shows that they have accepted the policy.

Please have the option to add a credit card processing fee.

We we send out the receipt to the customer, the customer takes the receipt to the front desk to pay. The only thing tying the receipt to the customer is the order number. So we have to look at the order number then search thru our active orders to find in PCS.

Have ability to control discounts by product. I may want to offer a percent discount on a room, but not have that same discount apply to food. Or I may want to allow 100% discount on a basic room reservation, but not allow that same discount on a full party. We allow certain groups to reserve rooms for free, but currently they could use that same code to book a party, which would be very expensive for us.

Right now when a customer’s reservation times out without payment or being completed without a deposit, an email is sent to us saying that the customer did not complete their booking. It would be nice for an automatic email to be sent to them saying “We noticed that you started, but did not complete your online reservation. Is there anything we can help you with? “ We’ve had several customers that thought their reservation went through and without us following up, they would’ve shown up without a room or activity available.

We currently have customers sign a paper recipt after their transation when paying for a party. Having the option to sign on a tablet or phone would be super quick and helpful!

Let's say little Johnny has a bday party and his mom Sarah booked the party. 90% of the time when a guest arrives to the party, they will give us little Johnny's name; not Sarah's name. But yet PCS requires us to remember if a guest arrives for little Johnny's party, that is Sarah's party in PCS. We have to make the connection that if someone is here for Johnny's party, its actually Sarah's party reservation. We can hover over the little red number 1 on the order page but if you have 15 parties for that day, it is unrealistic and time wasting. Would be a lot easier to have little Johnny's name listed on the order page also.

when checking in members, I think it would be helpful if it stated whether or not the client is a member when we type in their name. Right now it’s hidden under their account information. I think it’d be helpful if we could see a check beside their name if they are a member

Would love to be able to open up a time slot that can ONLY be booked via a private link. Whenever we open a custom time slot for a customer during a non-traditional party time slot, we always have to tell them it could technically be booked by anyone who searches for that date. We think it'd be helpful to have a way to open a private time slot that can only be booked through a specific link that we email to the customer - not available to everyone who searches for that date.

Our parties can reach $1500+. Some of our clients want to pay weekly payments. Can there be a way to let the clients make payments on their own until payments are paid in full? Right now there's only a way to make a deposit or pay the full amount.